Shipment Policy

Effective Date: January 13, 2025

At Keychshop, we are dedicated to providing a seamless shopping experience for our customers. This Shipment Policy outlines the shipping methods, delivery times, and other related details to help you understand how we process and deliver your orders.

1. Shipping Methods

  • Keychshop offers multiple shipping options for both domestic and international customers.
  • Shipping methods and fees will be displayed at checkout, based on the destination and the selected shipping speed.

2. Processing Time

  • All orders are processed within 1-3 business days from the time the order is confirmed.
  • Please note that orders placed on weekends or holidays may take longer to process, and shipping times may vary during peak seasons.

3. Shipping Costs

  • Shipping costs are calculated based on the delivery location, size, and weight of your order.
  • The shipping fee will be clearly displayed at checkout before you complete your purchase.
  • For international orders, additional customs duties, taxes, or import fees may apply, and the customer is responsible for paying these fees.

4. Domestic Shipping (Within the U.S.)

  • Keychshop offers standard, expedited, and express shipping options within the United States.
  • Delivery times for domestic orders typically range from 3 to 7 business days depending on the shipping method chosen at checkout.
  • Tracking information will be provided once your order has been shipped.

5. International Shipping

  • We are pleased to offer international shipping to a wide range of countries.
  • Delivery times for international orders may vary based on the destination and shipping carrier. Estimated shipping times will be provided at checkout.
  • The customer is responsible for any additional charges such as customs duties, taxes, or import fees that may apply to the shipment.
  • Please note that international shipping may take 7 to 21 business days, depending on the country and shipping method selected.

6. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information so you can monitor your package’s progress.
  • You can use the tracking number to check the status of your shipment through the shipping carrier’s website.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete at the time of checkout. Keychshop is not responsible for delays or issues caused by incorrect or incomplete address details.
  • If you need to update your address after placing an order, please contact our customer support team immediately. We will make every effort to accommodate address changes before your order is processed.

8. Shipping Delays

  • While we make every effort to ensure timely delivery, shipping times are subject to factors outside of our control, such as carrier delays, weather conditions, or customs processing.
  • Keychshop is not responsible for any delays caused by third-party carriers or external factors, but we will do our best to assist you if an issue arises.

9. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, please contact us immediately at info@keychshop.click or call (304) 586-3273. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the situation.
  • Please retain all packaging and documentation if your order arrives damaged, as this may be required for a claim with the carrier.

10. Shipping Restrictions

  • Some products may have restrictions on shipping to certain regions or countries. We will notify you if any items in your order cannot be shipped to your specified address.

11. Customer Support

If you have any questions or need assistance with shipping, feel free to contact our customer service team:

By making a purchase on Keychshop, you agree to the terms outlined in this Shipment Policy. We strive to ensure that your order is processed and shipped as quickly as possible, so you can enjoy your new timepiece without delay!